Job Description

Salary: $72,000 - 112,000 per year Requirements:

• Bachelors degree.
• 4+ years of experience in IT.
• 3+ years of development experience.
• Practitioner-level proficiency in at least one programming language or framework.
• Hands-on experience with Google Cloud Platform (GCP).
• Experience working with BigQuery.
• Experience using Dynatrace.
• Proficiency with monitoring and observability tools, ideally Dynatrace or similar platforms such as Datadog or New Relic.
• Familiarity with ITSM tools such as ServiceNow, including incident, problem, and change management.
• Preferred: experience with GCP Cloud Run.
• Preferred: experience with Python.
• Preferred: strong troubleshooting and problem-solving skills.
• Preferred: familiarity with AI tools, including agents, skills, LLMs, and copilots.
• Preferred: experience defining and tracking SLAs, SLOs, and SLIs.

• Partner with infrastructure teams to deliver critical solutions by automating repetitive tasks.
• Monitor and support production environments, identifying and resolving issues proactively.
• Help build advanced tooling for system access monitoring, session log recording, and reliability administration across multiple geographically distributed data centers.
• Work with engineering teams to improve on-call efficiency, incident handling, and post-incident analysis.
• Conduct capacity planning and optimization to support increasing demand and traffic patterns.
• Maintain monitoring and alerting systems to enable proactive system health checks.
• Continuously enhance system performance, stability, and security through data-driven analysis and optimization.
• Create and maintain detailed documentation and diagrams to support knowledge sharing.
• Work hands-on with cloud infrastructure, BigQuery workloads, CI/CD pipelines, and enterprise monitoring tools to keep critical systems running at scale.

• AI
• BigQuery
• CI/CD
• Cloud
• Datadog
• Dynatrace
• GCP
• Support
• ITSM
• Python
• Security
• ServiceNow
• DevOps
• Incident Management
• Network

More:

We are HTC Global Services, and we are seeking a Site Reliability Engineer II to join our SRE team focused on observability, monitoring, and technical consulting across GCP-based data platforms. In this role, we offer opportunities to grow your career, work alongside experts and clients, and contribute to high-performing teams using emerging technologies. We provide a comprehensive benefits package that can include medical, dental, and vision coverage, paid time off, paid holidays, 401(k) matching, life and disability insurance, professional development opportunities, wellness programs, and other perks. We are committed to inclusion, diversity, and a workplace where every employee is treated with dignity and respect.

last updated 38 week of 2026

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